22:10
Sarah is still at the airport
A desk with nobody at it should never happen. Zurba is awake.
Westbrook HotelWhatsApp · Zurba answers
One night at Westbrook Hotel
Eight things happened between the airport and the morning coffee. The clocks are yours. The people are ours.
The night, in order
Sarah Mitchell flies in late to room 204. Everything below happened to her, or around her, before breakfast.
22:40
In the car
Zurba asks if she wants to check in now. She registers, signs and pays in the chat.
Westbrook HotelWhatsApp · Zurba answers
Folio 204 · 2 nightspaid · $378.00
23:40
Sarah arrives
Two words at the desk: welcome, and here. Megan Hall sees she already paid and hands over the key.
Registration card
GuestSarah Mitchell
Room204, 2 nights
Registered22:46, through WhatsApp
PaymentPaid · $378.00
KeyReady at the desk
00:10
The TV says her name
The menu, a minibar order and a movie, on the TV in room 204. The kitchen gets the order. The door-station scan puts the water on her folio.
Good evening, Sarah
Room 204 · welcome to Westbrook
HomeMinibarMoviesYour bill
Minibar · sparkling waterordered
Movie tonightrented
KITCHEN · THE GROVE
Room 204 · Sarah Mitchell
1 × sparkling water
1 × salted nuts
ticket received
Room 204 · Sarah Mitchell
1 × sparkling water
1 × salted nuts
ticket received
Scan out · Water 0.5 L × 1for room 204
Folio · Sarah Mitchell$3.00 posted
02:03
The AC is loud
Zurba apologises, opens a task for Jake Thompson on Telegram, and he accepts in two minutes. The note lands on the room.
Westbrook HotelWhatsApp · Zurba answers
03:00
The day closes itself. One line is flagged.
Before anyone is awake, the folios are posted and the journals are ready. The one thing worth a person’s eyes is flagged.
- 03:0038 folios posted, business date rolledAruraStay
- 03:01Room 311 flagged: marked clean, the camera saw someone insideCheck
- 03:02Everything else became journals for financeAruraAcc
07:30
The GM reads the night in one message
Emily Carter gets the night as a Telegram message, and the linen order she has to approve comes with its PDF attached.
AruraFlowMorning summary · general manager
All night
Seven platforms were awake all night. One login.
Each bar is a platform doing its part, on one clock.
AruraFlow
AruraStay
AruraEye
AruraDine
AruraBox
Rakeem
AruraAcc
22:0000:0002:0004:0006:0008:00
More from this week
02:14 · AruraEye
The corridor 2E tile turns amber. Person on the floor, detected on the camera, not by a guard.
CAM 01 · Entrance
02:14:07
CAM 02 · Lobby
02:14:07
CAM 03 · Linen store02:14:07
CAM 04 · Car park02:14:07
CAM 05 · Rooftop bar02:14:07
CAM 06 · 2E corridor
02:14:07
02:14 · AruraFlow
The alert becomes an incident with a place, a time and a clip.
WhatPerson on the floor
WhereCorridor 2E, floor 2
When02:14
Video clipSaved with the incident
02:14 → 02:17 · Telegram
Jake Thompson (night engineer) and Dave Collins get the alert. Jake taps Accept in a second.
AruraFlowTelegram alert · night team
02:31 · Shift log
The incident closes with a note. The next shift reads it at handover.
- 02:14Alert: person on the floor, corridor 2EAruraEye
- 02:15Accepted by Jake ThompsonTelegram
- 02:17Jake on scene3 min
- 02:31Closed. Guest helped up and walked back to the room. Note added.Closed
Tonight 23:50 · Maintenance store
Jake Thompson scans the cordless drill out at the door. The tablet knows who he is and which storeroom this is.
Scan outScan inTransferCount
Cordless drill× 1
ReasonAC repair, room 204
ToJake Thompson
scan a barcode
02:31 · Engineering store, floor 4
The AC is fixed. Jake puts the drill back in the engineering store on floor 4 and scans it in, shelf B2.
Scan outScan inTransferCount
Cordless drill× 1
ShelfB2
Next morning · Search
Tom Bradley’s team needs a drill and looks for it. AruraBox says exactly where it is.
Cordless drillEngineering store, floor 4, shelf B2
Last scanin, by Jake Thompson, 02:31
The rule · Ledger
Anything not scanned back by the end of the shift notifies the manager. Here both scans are in, so nobody is bothered.
- 23:50Out · maintenance store · Jake ThompsonOut
- 02:31In · engineering store, floor 4, shelf B2 · Jake ThompsonIn
10:40 · Room TV
Sarah Mitchell opens her bill on the TV and taps Pay now. The card on file is charged and the receipt goes to her WhatsApp.
Your bill, Sarah
Room 204 · 2 nights
Room, 2 nights$284.00
Minibar and room service$94.00
Pay now · card on file
Receipt sent to WhatsApppaid
10:42 · Room TV
She taps Express checkout. The folio closes and room 204 turns Dirty on the housekeeping board.
Good morning, Sarah
Room 204 · your bill is settled
BillMessagesMinibarCheckout
Express checkout ✓
10:43 · Telegram
Maria Lopez gets the room as a task, with the checklist. She taps Accept, cleans, taps Done.
203Ready
204Dirty
205Ready
AruraFlowHousekeeping tasks
11:24 · Rachel’s phone
Rachel Brooks inspects. The checklist ticks as she walks the room and she attaches one photo.
Bed made, linen fresh
Bathroom clean, amenities restocked
Minibar counted and restocked
AC and TV working
1 photo attached
11:30 · Random check
The system picks 204 for a random check. Emily Carter gets it on her phone and taps Looks good.
AruraFlowRandom check · general manager
11:36 · Front desk board
Megan Hall sees it without asking anyone. Dirty to ready for the next guest.
202Ready
203Ready
204Ready for guest
205Ready
206Dirty
207Ready
Dirty → ready in 54 minutes, four people, zero phone callsdemo figures
09:10 · AruraBox
Chris Nguyen raises a linen order for $1,260 from the low-stock list.
| Item | Qty | Amount |
|---|---|---|
| Bath towels, white | 120 | $720.00 |
| Hand towels, white | 120 | $300.00 |
| Pillow cases | 80 | $240.00 |
| Total · category Housekeeping | $1,260.00 | |
09:10 → 09:16 · Approval
The category Housekeeping picks the approver. Dave Collins gets it on Telegram with the order as a PDF, and Approve, Reject and Ask. He taps Approve.
CategoryHousekeeping
ApproverDave Collins
Back-upEmily Carter
Finance stepskipped, under threshold
AruraFlowApprovals · Dave Collins
09:17 · Purchase order
The finance step is skipped because the order is under the threshold. The order goes to the supplier and a receipt is expected Thursday.
- +0 minRaised by Chris NguyenAruraBox
- +6 minApproved by Dave CollinsTelegram
- +6 minFinance step skipped, under thresholdAruraAcc
- +7 minSent to the supplier. Receipt expected Thursday.Sent
Side beat · Leave request
Maria Lopez asks for Friday off on Telegram. Rakeem checks the roster, Rachel Brooks approves.
RakeemLeave · Telegram
Purchase approved in 6 minutes · leave approved in 2demo figures
All names, rooms and figures are demo data from Westbrook Hotel (120 rooms). Times shown in the stories are past events; the clock in the navigation is yours.
Upgrade your hotel
Tell us about the property and we will get back to you as soon as possible.
Thank you.We will get back to you as soon as possible.