A hotel WhatsApp AI assistant and Telegram staff bot in one inbox
Guests on WhatsApp, staff on Telegram, approvals in one inbox.
In one sentenceAruraFlow is the communication and operations hub of a hotel: a WhatsApp AI assistant (Zurba) that answers guests, a Telegram bot that gives staff tasks and approvals, and a property email inbox with AI drafts that a person approves.
Approve on the page, watch it land in Telegram
Pick a request, tap Approve, Reject or Ask. The same decision appears in the Telegram mirror on the right, the way the approver sees it on a phone.
AruraFlow: three questions
Who answers guests on WhatsApp?
Zurba answers, books directly, handles complaints in levels and offers upsells. A person decides anything above a small gesture, and chats go to reception once the monthly AI budget the hotel sets is used.
What can staff do in the Telegram bot?
See their schedule and payslips, request leave, report maintenance or housekeeping issues, and accept tasks and approvals with Accept and Done buttons. Managers get a morning summary.
How does Zurba learn a hotel?
The hotel answers 31 required questions per language before Zurba may talk to a guest. Zurba itself was built since 2020 with 1,500 hoteliers, with 61 guest intents and 464 example questions in English and Arabic.
AruraFlow, feature by feature
Guests
- WhatsApp chat answered by Zurba, named per property
- Books directly, handles complaints in levels, offers upsells
- Property email inbox with AI drafts a person approves
- Training page: the hotel answers 31 required questions before the AI may talk
Staff
- Telegram bot: my schedule, payslips, request leave
- Report maintenance or housekeeping from the phone
- Tasks with Accept and Done buttons and timers
- Morning summary for managers
Approvals and feed
- Purchase orders routed by category to ranked approvers
- Finance step only above a threshold
- Live feed of events from every platform
- Reports and logs
See your own hotel on one page
Tell us about the property and we will get back to you as soon as possible.